Cancellation policy

This policy explains how your Luana subscription works and how to skip, pause or cancel it.

How your subscription works Your subscription bills automatically each month, on the same date as your original order, and continues until you cancel. Each billing covers one month's box at the format, grind and bag size you've chosen. We'll email you before each payment.

Skipping, pausing and cancelling You can skip a month, pause or cancel at any time, for any reason, from your account at luanacoffee.co.uk. There's no minimum term and no cancellation fee. To avoid being charged for your next box, please make your change at least 3 days (72 hours) before your next billing date. This gives us time to update your order before that box is prepared. Changes made after this point may not take effect until the following billing cycle, and we can't always stop a box that's already been prepared. If you've missed the cut-off, email hi@luanacoffee.co.uk and we'll do our best to help.

Changing your order To change your bag size, coffee format or grind, email hi@luanacoffee.co.uk at least 3 days before your next billing date. We'll apply the change from your next box.

Your legal right to cancel Under the Consumer Contracts Regulations 2013, most online purchases come with a 14-day right to cancel. Because our coffee is roasted and packed to order and is a fresh product, this right doesn't extend to coffee once it has been dispatched. You can always cancel your subscription for future months, as described above, and we won't charge you for any box after you cancel before the cut-off.

Questions Email hi@luanacoffee.co.uk and we'll help.

Last updated: 26 October 2026.