Coffee and grinds
Will I like it?
Every coffee is chosen to be easy to enjoy: balanced and smooth, never harsh. The tasting notes on our homepage each month are in plain words, so you know what to expect before you order. If you have questions about your grind or how to brew it, just email us at hi@luanacoffee.co.uk.
Will it suit my machine?
Yes. Choose whole bean, or pick the grind for your brew method: espresso, stovetop, AeroPress, filter, V60, Chemex, cafetière or dual wall. Not sure? Choose “All-rounder” and we'll send a grind that works well with most set-ups.
Can I change my grind or bag size later?
Yes. Email us at hi@luanacoffee.co.uk at least 3 days before your next billing date and we'll apply the change from your next box. Changes requested after that will start from the box after.
How much coffee do I need?
Use the calculator in the “Build your subscription” section. Tell us how many people at home drink coffee and how many cups each has a day, and it will recommend the bag sizes that suit your household best.
Cancelling, pausing and skipping
Am I locked in?
No. There's no minimum term and no fees. You can skip a month, pause, or cancel any time from your account.
How do I skip, pause or cancel?
Log in to your account at luanacoffee.co.uk, open your subscription, and choose Skip, Pause or Cancel. Please do this at least 3 days (72 hours) before your next billing date. That gives us time to update your box before it's roasted and packed.
What if I change my mind after the 3-day cut-off?
Your box will probably already be on its way. If you contact us at hi@luanacoffee.co.uk we'll do our best to help, but we can't always stop a box that's been prepared. Anything you change after the cut-off takes effect from the following month.
What happens when I pause?
Billing and deliveries stop until you resume. You can resume any time from your account, and your next box will follow on your next billing date.
When will I be charged?
Your subscription bills on the same date each month as your first order. We'll email you a reminder before each payment.
Price and delivery
Isn't it dearer than the supermarket?
Supermarket coffee has usually been sitting on a shelf for months. Ours is roasted fresh and prepared just for you, then delivered free to your door. Every box also comes with the story behind that month's coffee and a coaster from its country of origin.
Where do you deliver?
We currently deliver within the UK only, and delivery is free on every subscription.
If something's wrong
What if something's wrong with my order?
If we've sent you the wrong items, or something is missing or damaged, please get in touch at hi@luanacoffee.co.uk with your order number and a photo, and we'll sort it out.